Delivery Information and Charges
Our Delivery Promise
At Maidenhead Aquatics we pride ourselves in offering you both excellent service and great value for money. With this in mind, we want you to be 100% confident when purchasing from our online store. To place an order you will be asked to provide a valid email address so that we can send a confirmation email as soon as your order has been dispatched. This helps you to know when your delivery will be made. In most cases, this email will contain a tracking number and a link to the website of our nominated courier to enable you to track the status of your delivery.
Subject to availability, we will use all reasonable means to deliver the items you have ordered within the time stated for the delivery service you have selected once your order is accepted by us. In rare circumstances we may have to split your order and you might receive multiple parcels, however you will only be charged once for delivery.
We aim to dispatch the items you ordered as soon as practicably possible in order for them to arrive within the target delivery date. Any dates we specify for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay. If we, or our suppliers make a mistake, we will use our best endeavours to rectify the problem and find an outcome that is suitable for you.
We aim to dispatch items that are currently in stock the same day as long as they are ordered before 3pm (excluding Bank Holidays & all 'Virtual Stock' items). If an item is ordered after 3pm, we aim to dispatch the following working day providing the item is currently in stock (excluding Bank Holidays).
It is possible an order will be accepted with insufficient stock to fulfill that order. In this rare event of items being out of stock, we will deliver as soon as new stock arrives unless you request a refund.
In certain exceptional circumstances, such as adverse weather, we may be unable to fulfill your delivery in accordance with these terms. For such exceptions, we may require additional time and effort to fulfill the delivery. If this occurs, we will make our best efforts to deliver your order as soon as we possibly can, or you may opt to cancel and receive a full refund.
We cannot deliver items within the same order to multiple addresses, if you require this then please place separate orders for each address. Each order will be subject to a separate delivery charge.
The following information outlines the varying delivery charges for online orders. Any charges will be calculated on the basis of what you are ordering and where you are asking us to deliver to. You can be confident that you will only pay one delivery charge per order, regardless of how many items are within your order.
Standard delivery is FREE on all online orders OVER £50 from Maidenhead Aquatics. To take advantage of this offer, any delivery charge will be automatically adjusted to your order at the checkout according to the total value spent. Any order UNDER £50 will be charged a flat rate of £5.95 (N.B. there will be a surcharge on all orders for delivery to Scottish Highlands, Scottish Isles, Northern Ireland, Republic of Ireland and Offshore).
If any item in your order is being dispatched directly from a manufacturer a delivery charge of up to £50 will be charged.
Any 'Store Collection' orders will be a chargeable service at £1.95 for all purchases below £30, and then free for all orders over £30. Click here for further details.
Areas We Deliver To
We only deliver to the United Kingdom & Republic of Ireland and do not deliver on Saturdays, Sundays or Bank Holidays. Time frames shown are subject to availability and cannot be guaranteed. Delivery can be made to the majority of UK & Irish addresses but exclude all PO Box addresses.
Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), Freight Forwarders or international addresses.
The following areas are subject to extended lead times and costs, please see check when ordering.
Highlands & Scottish Isles
Isle of Man & Isles of Scilly
Isle of Wight
Deliveries will require a signature to confirm receipt (we strongly advise you to inspect the carton carefully before signing). You will be provided with a 1-hour delivery timeslot via a text message or email.
Once delivered, the items ordered will become your property (provided they have been paid for in full) and your responsibility. Apart from where damaged or faulty when delivered or where items have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
Please make sure that you check your items carefully before you use them. We recommend that you keep your receipt or order number, which can be found on your order confirmation email or on the order invoice that comes with your delivery. You will need this information as proof of purchase in the event of any after-sales enquiry.
If you need any further information in regards to your online order, please click here. Alternatively call our online team Monday to Friday 9am to 5pm for any delivery issues or questions on 0203 664 7190. This phone number is only for Maidenhead Aquatics online delivery queries, this is not for any product information, advice or store related queries.
Where an item is dispatched from virtual stock, the delivery will be arranged with you prior to dispatch. Please note it can take up to 5 working days for a supplier to contact you regarding your order.
DPD Couriers deliver our standard orders. When you enter your email address and mobile number at the checkout, DPD will send a text and an email with a one hour delivery window, so that you don't have to wait in all day for your order. If the delivery date or time is inconvenient, you can follow the simple instructions to change this to a more suitable date or time. You can alternatively provide instructions to leave with a neighbour or in a safe place.